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Service Dispatcher (Bilingual) in Miami, FL at ARS

Date Posted: 1/22/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS/Rescue Rooter, a nationwide Heating, Ventilation and Air Conditioning Company, is hiring a Full Time Dispatcher. 

Position: Service Dispatcher

Language Requirement: Bilingual English/Spanish

Starting Pay: $13/hr, Depending on experience

Office Location: SW 108th Ave and 188th St

Work Schedule: Full Time Opportunity. Must have availability to be scheduled Mornings, Evenings and/or Weekends


Things you will experience on a daily basis:

  • Schedule routes and dispatch A/C Service Technicians out to our customers residence.
  • Contact customers prior to all appointments to ensure customers are home prior to time of arrival. 
  • Communicate continually throughout the day with our in-field professionals with any help or assistance they may need from the branch office. 
  • Take all inbound calls for branch location, transferred from our Divisional Call Center, and connect calls as appropriate
  • Follow up on quotes given to customers and communicate with customers for any needs they may have, sale related. 
  • Process completed paperwork, electronic and manual forms. 
  • This position will consist of heavy phone volume.

Job Requirements

Minimum Requirements:

  • Must be fluent, written and verbal, in both Spanish and English
  • Minimum two years of exceptional customer service experience
  • Prior Dispatch experience with knowledge of surrounding Miami roadways
  • Ability to work with minimal supervision 
  • Ability to demonstrate organizational and follow-up skills
  • Intermediate Microsoft Office skills
  • GED or High School Diploma
  • Must be able to pass background and drug screen

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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