Service Dispatcher (8106) in Riverside, California, US at ARS

Date Posted: 1/27/2018

Job Snapshot

Job Description

Company: American Residential Services

Rescue Rooter, a national leader in residential and commercial plumbing services, is currently seeking a bright and assertive Service Dispatcher for our Riverside branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.

POSITION RESPONSIBILITIES:

  • Dispatching Technicians to job sites 
  • Processing payments 
  • Answering inbound calls 
  • Communicating with customers about appointment times and delays 
  • Working with Customer Service Representatives, Managers, and Technicians to provide excellent service

Job Requirements

MINIMUM REQUIREMENTS:

  • 2 years service dispatching experience required (preference given to candidates with plumbing or HVAC industry experience).
  • 2 years customer service experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must be able to remain on the phone for the entire duration of the scheduled shift.
  • Working knowledge of a 2-way radio.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

ARS/Rescue Rooter - Making it work! Making it right!

We are an equal opportunity employer

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