Sales Support Coordinator-Plumbing Sales in Austin, TX at ARS

Date Posted: 10/1/2018

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

SALES SUPPORT COORDINATOR:

Provides support services by scheduling new construction and installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected time-frames.

Maintains records and data on work performed and supports good customer relations by responding to customer questions.

ESSENTIAL DUTIES May Include but not limited too the following:


♦ Receives calls from customers or builders and coordinates service or installation schedules.
♦ Takes receipt of work orders and enters data in system for accurate billing of completed work.
♦ Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
♦ Prepares employee schedules according to work load.
♦ Prepares regular reporting of jobs in progress, backlog revenue and other departmental data.
♦ Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.

 

Job Requirements

Previous experience in customer service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred.
 

MINIMUM EDUCATION, TRAINING & EXPERIENCE REQUIRED:
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Must be able to use general office machines.

 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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