Sales/Retail Program Manager in Miami, FL at ARS

Date Posted: 7/9/2018

Job Snapshot

Job Description

Company: American Residential Services

ARS/Rescue Rooter is Hiring a Sales/Retail Program Manager.  We have partnered with the largest home improvement retailer to provide their customers with excellent HVAC equipment sales and service! 

As a Sales/Retail Program Manager you will be responsible for:

  • Motivating your sales team to achieve company goals.
  • Hiring, training and scheduling your team throughout retail locations within our Jacksonville territory.
  • Traveling between retail locations in the Jacksonville area to motivate, continuously train, and role play with your team members
  • Ensuring company success by obtaining daily/weekly specified lead goals.

We reward you with:

  • Full time opportunity
  • Company Vehicle and Gas Card
  • Medical/Dental/Vision Benefits
  • 401k with a company match
  • Company Cell Phone/Lap Top
  • Paid Days Off and Paid Holidays

Every day is different in this role.  If you are looking for a fun and challenging work atmosphere while providing career growth – APPLY TODAY!


With your team of Sales Support Associates (SSAs):

  • Manage hourly/daily SSA performance, schedules and activities to achieve branch goals.

  •  Hold weekly SSA meetings to inform, educate, and motivate individual team members.

  • Provide individual and team progress updates vs. goals.

  • Role play with SSAs to improve customer approach, objection handling and lead setting skills.

  • Provide training on technical issues affecting the HD program (seasonal changes, IAQ materials, HVAC equipment, etc.).

  • Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, HD credit variations, etc.

  • Create competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.

  • Spend 60-65% of time in the field with SSAs and HD Store Management.


    With your Home Depot retail locations (HD):

  • Meet and / or exceed all ARS/Florida Home established departmental business performance standards for lead generation, SSA staffing, and leads run.

  • Develop and maintain positive, direct, working relationships with HD store personnel and HD area management.

  • Meet with HD store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes.

  • Inspect HD store displays for compliance to current signage requirements / changes.

  • Schedule and implement planned store “events”, being sure to involve Store Management.

Product Knowledge (PK) training sessions conducted with HD Store Associates and HD Department Heads in each

Job Requirements


  • Must have two years of demonstrated sales experience.
  • Must have prior experience in Retail Sales Management and/or applicable management experience
  • Strong interpersonal, organizational, communication and selling skills are required.
  • Must have two years of demonstrated sales experience.
  • The ability to work evenings and weekends with minimal supervision is also required. 

    Must be able to successfully pass a Background Check and Drug Screen.

    ARS is an Equal Opportunity Employer.