Retail Sales Program Manager in Harford County, MD at ARS

Date Posted: 2/2/2018

Job Snapshot

Job Description

Company: Blue Dot

                                                     

 

SUMMARY:


The ideal Retail Program Manager will be in charge of recruiting, training and development, and driving all personnel within the retail sales program to obtain daily/weekly specified lead goals. Sales Support Associates in the role managed by this Program Manager work at big-box home improvement stores across the Baltimore region, generating leads and setting appointments for Heating and Air Conditioning in-home consultations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

  • Manage hourly/daily Sales Support Associate (SSA) performance, schedules and activities to achieve service center goals.
  • Hold weekly SSA meetings to inform, educate, and motivate individual team members.
  • Provide individual and team progress updates vs. goals.
  • Role play with SSAs to improve customer approach, objection handling and lead setting skills.
  • Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, retail sales credit variations, etc.
  • Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
  • Create competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.
  • Spend 60-65% of time in the field with SSAs and retail store management.
  • Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, SSA staffing, and leads run.
  • Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
  • Meet with retail store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes.
  • Inspect retail store displays for compliance to current signage requirements / changes.
  • Schedule and implement planned store “events”, being sure to involve Store Management.
  • Product Knowledge (PK) training sessions conducted with Retail Store Associates and Retail Department Heads in each store at least every other month.

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:

 

  • High School diploma, or GED equivalent required, college degree preferred
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
  • Prior work experience in Sales Management or Retail Management preferred
  • Strong interpersonal, organizational, communication and selling skills are required
  • The ability to work evenings and weekends with minimal supervision is a must
  • This job requires the ability to read and interpret training material.

 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.