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Retail Sales Program Manager in Raleigh, NC at ARS

Date Posted: 3/14/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

GROW WITH THE PROS AND MASTER YOUR CAREER

Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, free uniforms, well-equipped trucks, advancement potential, and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at ARS-Rescue Rooter®:

Retail Sales Program Manager

SUMMARY:
Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage hourly/daily Sales Support Associate (SSA) performance, schedules and activities to achieve service center goals.
  • Hold weekly SSA meetings to inform, educate, and motivate individual team members.
  • Provide individual and team progress updates vs. goals.
  • Role play with SSAs to improve customer approach, objection handling, and lead setting skills.
  • Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, retail sales credit variations, etc.
  • Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
  • Create a competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.
  • Spend 60-65% of the time in the field with SSAs and retail store management.
  • Meet and/or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, SSA staffing, and leads run.
  • Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
  • Meet with retail store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes.
  • Inspect retail store displays for compliance to current signage requirements / changes.
  • Schedule and implement planned store “events”, being sure to involve Store Management.
  • Product Knowledge (PK) training sessions conducted with Retail Store Associates and Retail Department Heads in each store at least every other month.

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:


* A High School diploma, or GED equivalent, and prior work experience is desired.

* Strong interpersonal, organizational, communication and selling skills are required.

* Must have two years of demonstrated sales experience.

* The ability to work evenings and weekends with minimal supervision is also required.

* This job requires the ability to read and interpret training material.

* Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.