Retail Assistant Manager - Prospecting Supervisor in Laurel, Maryland at ARS

Date Posted: 3/9/2018

Job Snapshot

Job Description

Company: American Residential Services


Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at ARS-Rescue Rooter®:


Assistant Retail Program Manager

Recruit, train, and direct all personnel within the retail sales program to obtain daily/weekly specified lead goals.

Essential Duties and Responsibilities:

  • Manage hourly/daily Sales Support Associate (SSA) performance, schedules and activities to achieve service center goals.
  • Hold weekly SSA meetings to inform, educate, and motivate individual team members.
  • Provide individual and team progress updates vs. goals.
  • Role play with SSAs to improve customer approach, objection handling and lead setting skills.
  • Provide notice of upcoming store events (pre-planned calendar), changes in signage, promotional dates, retail sales credit variations, etc.
  • Provide training on technical issues affecting the retail program (seasonal changes, IAQ materials, HVAC equipment, etc.).
  • Create competitive atmosphere between SSAs with internal contests for leads or challenges to a neighboring branch such as a “race” to a pre-determined goal, etc.
  • Spend 60-65% of time in the field with SSAs and retail store management.
  • Meet and / or exceed all ARS-Rescue Rooter established departmental business performance standards for lead generation, SSA staffing, and leads run.
  • Develop and maintain positive, direct, working relationships with retail store personnel and retail store area management.
  • Meet with retail store managers and/or Home Services team members to provide performance updates and notify of schedule or staffing changes.
  • Inspect retail store displays for compliance to current signage requirements / changes.
  • Schedule and implement planned store “events”, being sure to involve Store Management.
  • Product Knowledge (PK) training sessions conducted with Retail Store Associates and Retail Department Heads in each store at least every other month.


Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • A sales-driven, goal-oriented, self-motivated personality and a positive attitude.
  • Excellent written and verbal communication/interpersonal skills.
  • Willingness/ability to engage with customers within an in-store setting.
  • A High School diploma, or GED equivalent, and prior supervisory experience.
  • Strong interpersonal, organizational, communication and selling skills.
  • The ability to work evenings and weekends with minimal supervision.
  • This job requires the ability to read and interpret training material.


Preferred Credentials:

  • Demonstrated sales experience, and sales management experience.
  • Willingness/ability to work evenings, weekends and some holidays.


How We Reward Your Professionalism!

Full-time employees receive competitive pay; additional incentives based on individual branch criteria; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today at:

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.