PT, Weekend CSR/Dispatcher in Columbus, OH at ARS

Date Posted: 11/18/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

American Residential Services (ARS®) is the nation's largest residential HVAC contractor and is now hiring full time inbound and outbound customer service agents to work in our Itasca call center.

Customer Service Rep-Dispatcher

Columbus, OH

Part-Time  Evening/Weekend position

3 week nights from 5:30-10pm and Saturday 8am-5pm

This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

Requisition ID: 019661-5871

Job Requirements

Required Credentials:

  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service.
  • Demonstrated listening and verbal communication skills.
  • Proven ability to meet and exceed set goals.
  • Receptivity to continual coaching and feedback designed to help you succeed.
  • Experience gathering customer information and keying it into a computer.
  • Service-industry experience.
  • Call-center or customer service experience.
  • Bilingual English/Spanish fluency.
  • Willingness and ability to work evenings and weekends.

 All candidates are required to undergo pre-employment drug screen and employment background checks.

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