PT Dispatcher Needed FRIDAY thru MONDAY in Rock Hill, SC at ARS

Date Posted: 3/27/2018

Job Snapshot

Job Description

Company: Brothers Air Heat and Plumbing

GROW WITH THE PROS AND MASTER YOUR CAREER

Only the best of the best work for the largest and fastest-growing leader in residential services: BROTHERS.

In addition to the training needed for a real career, we provide year-round work, free uniforms, well-equipped trucks, advancement potential, and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros

at BROTHERS :

PT DISPATCHER

(ROCK HILL, SC)

The applicant must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer accurately.

We are seeking someone with a kind and positive demeanor, a go getter! You will be responsible for:

  • Planing work day and dispatching calls to field personnel
  • Notify customers of expected arrival times, delays, or reschedules.
  • Schedule calls according to department needs

    Must be available to work Friday THRU Monday and rotating on call. Hours may change based on business needs.

    • Answer customer calls in a busy office environment
    • Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
    • Enter customer data in the computer.
    • Handle all customers in a professional manner.
    • Provide timely response and feedback to the customer regarding customer questions.
    • Makes outbound calls to customer to schedule appointments for their maintenance agreement.

Job Requirements

What You Need to Succeed and Grow with the Pros 

Required Credentials:  


  • HS diploma, or GED equivalent, is required.
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
  • At least 1 year of experience in a Dispatcher role and date entry required. Experience in a fast paced call center environment or high volume market required.
  • Must be computer literate with knowledge of Microsoft Office products.
  • Must be able to use general office machines and know the geographical territory. Strong communication and interpersonal skills are required.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business. 

Join our winning team and apply today at: Careers.ars.com 

All candidates are required to undergo pre-employment drug screen and employment background checks.

BROTHERS/ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.