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Program Coordinator in Rock Hill, SC at ARS

Date Posted: 11/20/2018

Job Snapshot

Job Description

Company: Brothers Air Heat and Plumbing

GROW WITH THE PROS AND ENJOY REAL STABILITY

Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at ARS-Rescue Rooter®:

Program Coordinator

(Rock Hill, SC )

Full-Time Opportunities

This friendly professional will provide the following services:

Duties:                 

  • Assists in hiring, training, and coaching SSA’s (including in-store training/coaching)
  • Track and calculate commissions & KPI’s (daily)
  • Email sold leads to HD/ARS contacts
  • Update and call confirmation call list
  • Assist SSA’s with scheduling appointments, add dispatches to ESC
  • Update lead status for all HD leads/tune-ups in MyHDLeads system
  • Assist with SSA meetings, print all reports/paperwork needed
  • Prepare training materials for new hires
  • Monitor SSA dashboard for conversations/attendance
  • Send emails daily at 12, 2, and 4 pm
  • Fill in on meetings if Program Manager is out of office/PTO
  • Weekend Dispatching of Sales Team
  • Other Duties as Determined by Manager

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

 Adept listening & asking skills

Responsive, Responsible, Timely & Accurate

Positive attitude and high emotional management

Must be able to multi-task

Computer knowledge a must 

Problem-solving management

High knowledge of computer operations and Microsoft office products

Hours for this position will be Wednesday-Sunday, 36-40 hours per week.

Preferred Credentials:

  • Service-industry experience.
  • Call-center or customer service experience.
  • Bilingual English/Spanish fluency.
  • Willingness and ability to work evenings and weekends.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo a pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.