Operations Manager in Chester, VA at ARS

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chester, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/14/2019

Job Description

Company: ARS/Rescue Rooter

Description:
ARS-Rescue Rooter has an immediate opportunity for the position of Operations Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.
 
 
PRIMARY FUNCTION:
The Operations Manager is responsible for the overall success and management of our residential HVAC & Plumbing service center. Our Operations Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.
  
ESSENTIAL FUNCTIONS:
• Assuming full operational responsibility for profit and loss related activities.

• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.

• Consistently administering company policies and procedures throughout the service center.

• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.

• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.

• Recruiting, selecting, and training all service center employees.

• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.

• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.

• Developing new programs and executing established plans to meet and exceed sales goals.

• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.
 

Requisition ID: 018830-1521

Job Requirements

BASIC QUALIFICATIONS (INCLUDING EDUCATIONAL REQUIREMENTS):
• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.

• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.

• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master's degree preferred.

• Consistent track record of meeting and exceeding revenue objectives.
 
  
SPECIAL KNOWLEDGE/SKILLS AND/OR ABILITIES:
• Strong interpersonal/communication skills. (Oral and written)

• Ability to self-start and motivate a group of individuals to act as team towards a common goal.

• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.

• Build a team culture by recruiting, motivating and training the staff.

• Review and promote the maintenance of a safe, accident free and healthy work environment.

• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.

• Excellent analytical skills, financial acumen, and attention to detail.

• Computer proficiency. (Microsoft preferred)
 
 
 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
 

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