Operations Manager (Plumbing) in Metcalf, IL at ARS

Date Posted: 11/9/2019

Job Snapshot

Job Description

Company: Bob Hamilton

Bob Hamilton has an opening for an Operations Manager for our Plumbing Division. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.


The Operations Manager is responsible for scheduling and supervision of technicians to effectively provide residential plumbing service, repair and installation for customers. In addition this position will oversee P&L, metrics, and strategic goals and accountability of the division.


•Supervises and delegates service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations

•Coaches and motivates technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills.

•Provides technical support to the field via radio, telephone, and/or at job sites.
•Reviews and audits technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
•Oversees the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs.
•Provides technical support for the plumbing technicians.
•Resolves customer issues and complaints to ensure customer satisfaction.
•Assists the general manager with data collection and report preparation.
•Conducts site surveys.
•Reviews payroll records to ensure that technicians are paid properly.

Requisition ID: 019065-1840

Job Requirements


•Consistent track record of meeting or exceeding annual sales objectives.
•Excellent negotiation, communication and presentation skills.
•Ability to understand the effects of economic, financial and market conditions on the business.
•Able to operate in a dynamic, fast-paced environment and adapt to a changing environment.
•Ability to think both strategically and execute against day-to-day objectives.
•Bachelor’s degree or equivalent combination of education and plumbing industry experience.
•Minimum of 7 years of technical plumbing experience and successfully leading a fast-paced operations organization.


Bob Hamilton is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



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