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Operations Manager (8101) in Orange, CA at ARS

Date Posted: 3/9/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS/Rescue Rooter is a national leader in the home services industry.  We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a Service Team to success! We seek a skilled Manager to oversee the service, repair, and installation of residential and light commercial plumbing systems.

A proven track record and prior Service Management experience in the Plumbing industry is a must. 

In this highly visible role, this individual will be responsible for driving service for our residential and light commercial Plumbing operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.

 ESSENTIAL FUNCTIONS:

  • Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments.
  • Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
  • Provide technical support to the field via radio, telephone, and/or at job sites.
  • Review and audit technician paperwork daily; ensure that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment.
  • Oversee the dispatch function for our Plumbing Service Technicians to ensure the appropriate technician is selected based on customer needs.
  • Resolve customer issues and complaints to ensure customer satisfaction.
  • Conduct site surveys.
  • Other duties as assigned.

Job Requirements

BASIC QUALIFICATIONS:

  • Technical plumbing experience highly preferred
  • Minimum 3-5 years of management experience
  • Must have managed a team in the service industry
  • Consistent track record of meeting or exceeding annual sales objectives
  • Able to operate in a dynamic, fast-paced environment and adapt to a changing environment

 

 We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

ARS/Rescue Rooter - Making it work! Making it right! 

We are an Equal Opportunity Employer

 AA EOE M/F/D/V