National Customer Relations Analyst in Memphis, TN at ARS

Date Posted: 7/30/2018

Job Snapshot

Job Description

Company: American Residential Services

ARS-Rescue Rooter has an opening for an experienced Customer Service professional in our Corporate Office in Memphis.

The National Customer Relations Analyst position must lead-by-example, be genuinely customer service-oriented (internal and external customers) and have a desire to help people. This position requires a demonstrated ability to problem-solve, use analytic skills and have a high level of enthusiasm with a positive can do attitude. Strong written and verbal communication skills are essential. The Customer Relations Analyst must be a team-player and have the ability to multi task high priority issues and have exceptional follow through skills.

General Duties include, but are not limited to:

• The Customer Relations Analyst is responsible for the day-to-day operations of incoming customer calls from our internal and external customers and must handle customer service inquiries and problems via the telephone, e-mail and all online reputation media avenues.
• Responds to customer inquiries and concerns in a quick and timely manner.
• May approve special price concessions, quotes, or adjustments within established parameters and resolve price discrepancies.
• Gathers data to resolve customer complaints to ensure customer satisfaction. Assists field members in the resolution of problem issues. Tracks incoming customer complaints and follows-up as necessary.
• Reports, documents and coordinates damage issues with our insurance Company.
• Composes letters to customers and issues credit certificates to customers and may take other actions depending on the severity of the situation.
• Responds to customer concerns related to price discrepancies, damages, quality of service or any other service issues.
• Researches customer complaints by talking with all parties involved, reviewing invoices and verification calls.
• Coordinates resolution of complaints with local management.
• Follows-up on any unresolved comments reported by customers to each branch.

Job Requirements

Minimum Qualifications:
• A High School diploma, or GED equivalent,
• 4-6 years of customer service experience required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.
• Must be computer literate with knowledge of Microsoft Office products.
• Strong communication and interpersonal skills are required.

ARS offers a competitive salary and benefit package. 
 
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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