Install Coordinator (Scheduler) in San Jose, California, US at ARS

Date Posted: 5/1/2018

Job Snapshot

Job Description

Company: American Residential Services

Install Coordinator summary:


Provides support services by scheduling Hvac installation jobs and coordinating administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions.


Job Responsibilities:

  • Receives calls from customers and coordinates service or installation schedules.
  • Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints.
  • Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary.
  • Maintains data such as permits and/or completed inspections relating to working job orders.
  • Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor.
  • May provide quotes on certain types of jobs over the telephone and schedule sales calls.
  • Other duties as assigned.



Job Requirements

Qualifications and Experience:

Basic computer skills and strong communication/interpersonal skills are required. Must be able to use general office machines. Previous experience in service or dispatching is desired. An understanding of air conditioning/heating and/or plumbing are preferred. Previous experience in customer service is desired. HS diploma, or GED equivalent, is required.

 We conduct pre-employment screening. 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


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