HVAC Service Manager in Nashville, TN at ARS

Date Posted: 8/28/2018

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS Rescue Rooter is looking to add strength to our HVAC Management Team IMMEDIATELY!


The HVAC Service Manager leads staff members who install, repair and maintain HVAC in both residential and commercial buildings. The manager will routinely work directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. As a senior company representative, the HVAC  Service Manager will often communicate directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements are maintained.

ESSENTIAL DUTIES: Including but not limited to:

 Managing and developing the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
Evaluate work load and schedules service work in a way that best utilizes manpower and maximizes profits.
Resolve customer issues and complaints to ensure customer satisfaction.
Experience in managing and creating budgets.
Ensure that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal downtime in job completion.
Generate reports and measures of departmental operations as well as records on all inventory, tools, and vehicles. Reviews reports with management.
Coach and Train service crews on the proper use of product and materials and quality workmanship.
Review payroll records to ensure that service technicians are paid properly.
Ensure that employees have the proper tools for the job and that they are properly maintained.
Monitor preventive maintenance of vehicles to ensure proper operation.
Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
Oversee facility and equipment maintenance, ensuring that assets are protected and controlled.

Job Requirements


  • 5 years of experience in HVAC Management
  • Related experience and/or advanced training or any equivalent combination of education and experience may be substituted
  • A working knowledge of HVAC, gas piping, electricity, plumbing and air flow
  • Must possess a working knowledge of local codes and general industry standards
  • Strong supervisory, communications, computer and mathematical skills required


ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



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