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HVAC Service Manager in Indianapolis, Indiana at ARS

Date Posted: 4/4/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS-Rescue Rooter, a national Plumbing and HVAC service company is seeking a personable and competent manager to join this dynamic service center team. Our customers deserve prompt attention and careful follow through. If you like to help people, can sell services and equipment, are a self-starter, have excellent organization skills, are a strong leader, and have a positive and enthusiastic approach to customer service, we want to talk to you. If you have a strong desire to succeed and are looking for a long term career, don't let this opportunity pass you by.


A competitive compensation package + bonus, take home truck and gas card, and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance. Consider a career move to our company by applying online.


Our HVAC Service Managers play a key role on our service center leadership team and as such will be expected to go in the field on a regular basis to verify quality control and evaluate employee performance. This is a once in a lifetime opportunity for the correct individual. All the necessary tools will be provided for the correct applicant to succeed. You will be expected to assist in the development of new customer accounts and the reinforcement of our existing customer base. You will be responsible for hiring, and performance management of the HVAC service team, as well as the day-to-day operations and service budget compliance.

♦ Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
♦ Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
♦ Resolves customer issues and complaints to ensure customer satisfaction.
♦ Ability to create and manage budgets.
♦ Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
♦ Conducts research and participates in the marketing process of the department.
♦ Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
♦ Instructs crews on proper use of materials and quality workmanship.
♦ Reviews payroll records to ensure that technicians are paid properly.
♦ May conduct job site surveys.
♦ Ensures that employees have proper tools for the job and that they are properly maintained.
♦ Assists the dispatching operation to ensure appropriate technician selection for type of service.

Job Requirements


  • Bachelor's degree or vocational training and experience equivalent
  • 5+ years of HVAC industry experience
  • Consistent track record of meeting and exceeding revenue objectives in HVAC and/or service industry
  • Excellent analytical skills, financial acumen, and attention to detail
  • Computer proficiency. (Microsoft preferred)
  • Safety focused individual committed to an accident free and healthy work environment
  • Experience in recruiting, motivating and training staff
  • Must pass pre-employment drug and background screen 

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.