General Manager of Growing HVAC Branch! in Pittsburgh, PA at ARS

Date Posted: 10/24/2018

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS of Pittsburgh is seeking a General Manager to join our growing National company! The General Manager is responsible for the overall success and management of our Residential HVAC service center. Our General Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. 


• Assuming full operational responsibility for profit and loss related activities.

• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.

• Consistently administering company policies and procedures throughout the service center.

• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.

• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.

• Recruiting, selecting, and training all service center employees.

• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.

• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.

• Developing new programs and executing established plans to meet and exceed sales goals.

• Designing and implementing a strategic sales plan that retains and expands ARS's customer base.

• Achieving growth and hitting sales targets by successfully managing the sales team - providing on-going coaching and training on the in-home sales process.

• Partnering with local management and personnel to maintain best practices for safety and sales-generation in the field.

• Service center managers should spend at least 5% of their time in the field to gain a “bottom-up” perspective.


• Manage three or more front line managers indirectly supervise a field workforce of sales and service teams for both residential and commercial customers.





Job Requirements


• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.

• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience.

• Consistent track record of meeting and exceeding revenue objectives

• Experience in the residential sales process and KPIs.

• HVAC experience if preferred but not required.



• Strong interpersonal/communication skills. (Oral and written)

• Ability to self-start and motivate a group of individuals to act as team towards a common goal.

• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.

• Build a team culture by recruiting, motivating and training the staff.

• Review and promote the maintenance of a safe, accident free and healthy work environment.

• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.

• Excellent analytical skills, financial acumen, and attention to detail.

• Computer proficiency. (Microsoft preferred)


To apply, please contact Allison Miller at 630-814-9274.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.