Full Time Plumbing Service Dispatcher in Fort Worth, TX at ARS

Date Posted: 5/15/2018

Job Snapshot

Job Description

Company: American Residential Services

ARS/Rescue Rooter is a national leader in the residential services industry, performing repair and/or replacement of HVAC, Plumbing, Appliances and electrical components. As a company, ARS has set the goal to be the best in all the markets it serves. While that challenge sets a high standard for employees, it also serves as a roadmap for long-term success AND provides for a great work environment.

ARS/Rescue Rooter has immediate FULL TIME Opening for a Plumbing Dispatcher within the organization.

Weekly Schedule:

  • Tuesday 9:30 am- 8:00 pm
  • Wednesday 9:30 am- 8:00 pm
  • Thursday 9:30 am- 8:00 pm
  • Saturday 7:00 am-5:30pm.   

 

7436 Tower St., Richland Hills, Texas 76118

Weekly hourly rate $13.00 to $15.00 per hour based on experience

 

JOB REQUIREMENTS:

Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer. Must be able to type 50-60 WPM.

• The applicant must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking!

• Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
• Enter customer data in the computer. (Must be able to type 50-60 WPM)
• Handle all customers in a professional manner.
• Provide timely response and feedback to the customer regarding customer questions.
• Makes outbound calls to customer to schedule appointments for their maintenance agreement.

 

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:


HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.

 

• Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback.

• Must have at least 2 years of experience in customer service or dispatcher experience required

• Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback.


• Plumbing background a plus.

• Must be computer literate with knowledge of Microsoft Office products. 

All candidates are required to pass a drug screening and background check prior to hire.

ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.