Experienced Dispatcher in San Antonio, TX at ARS

Date Posted: 11/5/2019

Job Snapshot

Job Description

Company: Will Fix It

 

Will Fix IT of San Antonio has an immediate opening for an Experienced Dispatcher with HVAC & Plumbing experience. We’ve been in business since 1994, and we plan to be around for a long time. To accomplish that, we need people who are serious about working: people who are drug-free, honest, and willing to do what it takes to serve our customers. We set high standards for our employees because our customers expect and deserve it!

The candidate we select will have the following skills:

 Ability to work in a fast paced environment

  • Exceptional customer service Skills
  • Effective listening and verbal communication skills
  • Proven ability to meet/exceed set goals
  • Very receptive to constant coaching and feedback
  • Accurate Data Entry
  • Great organizational skills
  • Experience with MS office
  • Work weekends

Responsibilities:  
 • Answer customer calls in a busy office environment.
 • Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
 • Enter customer data in the computer.
 • Handle all customers in a professional manner.
 • Provide timely response and feedback to the customer regarding customer questions.
 • Makes outbound calls to customer to schedule appointments for their maintenance agreement.
 
 Shift: 11:00 am to 8:00 pm daily or, 8:00 am to 5:00 pm on Saturday’s with alternating weekends.

Requisition ID: 019587-5872

Job Requirements

If you have the experience we seek, Please call 210-426-3422 or apply online at careers@ars.com

Candidates with 2 or more years of Dispatch experience should apply for this role. 

MINIMUM EDUCATION/EXPERIENCE:
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service and/or a service line is desired. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines and know the geographical territory. Strong communication and interpersonal skills are required.


All candidates are required to pass a drug screening and background check prior to hire.
 
 
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


 

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