Experienced Bilingual Dispatcher/CSR in San Antonio, TX at ARS

Date Posted: 7/3/2018

Job Snapshot

Job Description

Company: American Residential Services

Experienced Bilingual Dispatcher/CSR


Description: 
 
Will Fix It part of the ARS network of Companies has an immediate opening for a Experienced Dispatcher. The successful candidate must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service while interacting with customers by phone and directing technicians by radio and tracking.

The successful candidate for this position must have effective listening and verbal communication skills with a proven ability to meet/exceed set goals.

In addition this candidate must be very receptive to constant coaching and feedback. The candidate will also have experience gathering customer information and inputting the information in the computer.


 
 Responsibilities:
  
• Answer customer calls in a busy office environment.
 
• Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
 
• Enter customer data in the computer.
  
• Handle all customers in a professional manner.
 
• Provide timely response and feedback to the customer regarding customer questions.
 
• Makes outbound calls to customer to schedule appointments for their maintenance agreement.
 
 Shift: 10:00 am to 7:00 pm daily or, 11:00 am to 8:00 pm daily                               with alternating weekends.
 
If you have the experience we seek, Please call 210-426-3422 or apply online at careers@ars.com


 

Job Requirements

Candidates with 2 or more years of Dispatch experience should apply for this role.

MINIMUM EDUCATION/EXPERIENCE:
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service and/or a service line is desired. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines and know the geographical territory. Strong communication and interpersonal skills are required.


All candidates are required to pass a drug screening and background check prior to hire.
 
 
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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