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Dispatcher in Nashville, TN at ARS

Date Posted: 11/23/2018

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

 

DISPATCHER- Nashville, TN

The strong multitasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Must be able to work weekends. Supports service operations and provides excellent customer relations by scheduling service technicians to jobs to achieve maximum efficiency and minimal unapplied time in the provision of services.

 

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Receptivity to continual coaching and feedback designed to help you succeed.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • The ability to use general office machines.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

 

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo a pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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