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Dispatcher in Seattle, WA at ARS

Date Posted: 2/6/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

GROW WITH THE PROS AND ENJOY REAL STABILITY

Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence.

If you have the experience we seek, take this opportunity to grow with the pros at ARS-Rescue Rooter®:

DISPATCHER @ 175A Roy Road SW, Suite 101, Pacific, WA 98047

Employment Type

Full-Time

The strong multi-tasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a dispatcher.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Receptivity to continual coaching and feedback designed to help you succeed.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • The ability to use general office machines.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends and holidays.
  • Plumbing Dispatching is a plus.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA).

Apply Your Skills to the Best in the Business.

Join our winning team and apply today @ Careers.ars.com

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.