Dispatcher in Las Vegas, NV at ARS

Date Posted: 2/4/2018

Job Snapshot

Job Description

Company: American Residential Services

Yes! Air conditioning and Plumbing is a leading brand of American Residential Services LLC.,(ARS) which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States.  United by exceptional service, the ARS® / Rescue Rooter® Network serves both residential and light commercial customers in over 74 locations nationwide.  We’re committed to being a company our people can take pride in—a company that is known for stability, consistent growth and a high level of professionalism.

If you enjoy a fast paced environment and talking with customers find your niche at Yes! Air conditioning and Plumbing with a rewarding career. As a Dispatch Service Operator, your one-on-one skills will take you as far as you like. Providing excellent customer service to our clients and flawless communication with our technicians is essential to our success. We've developed a culture that recognizes individuals who have the vision to see the road ahead and the ambition to plot its course. 

We’re looking for professional individuals who are great on the phone – that’s where you’ll do most of your work. If you’re adept at working between multiple computer screens and have great communication and organizational skills, then you’ll thrive in this structured work environment. At least three year of dispatch operator experience is required, and a college degree is preferred but not required.

 

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a dispatcher.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Receptivity to continual coaching and feedback designed to help you succeed.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • The ability to use general office machines.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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