Dispatcher in Forest Hill, MD at ARS

Date Posted: 8/15/2019

Job Snapshot

Job Description

Company: Blue Dot

Blue Dot Services of Maryland / ARS is a national leader in the residential services industry, performing repair and/or replacement of HVAC, Plumbing, Appliances and electrical components. As a company, ARS-Rescue Rooter  has set the goal to be the best in all the markets it serves. While that challenge sets a high standard for employees, it also serves as a roadmap for long-term success AND provides for a great work environment.


We have an immediate opening for a Dispatcher position within the organization. The applicant must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer.
 
 Responsibilities:
  
• Answer customer calls in a busy office environment.
 
• Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
 
• Enter customer data in the computer.
  
• Handle all customers in a professional manner.
 
• Provide timely response and feedback to the customer regarding customer questions.
 
• Makes outbound calls to customer to schedule appointments for their maintenance agreement.

Requisition ID: 018852-5872

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a dispatcher.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

CHECK OUT OUR SIMILAR JOBS

  1. Dispatcher Jobs
  2. Dispatch Jobs