Dispatcher (HVAC) in Jacksonville, FL at ARS

Date Posted: 7/9/2018

Job Snapshot

Job Description

Company: American Residential Services

FLORIDA HOME AIR CONDITIONING

DISPATCHER

Jacksonville, FL

Pay $15hr 

Schedule:  Weekdays 11am - 8pm 

Saturday: 8am - 5pm

The strong multitasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Prior HVAC Experience highly preferred, though not required

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a trade services dispatcher.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Proven ability to meet and exceed set goals.
  • Receptivity to continual coaching and feedback designed to help you succeed.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • The ability to use general office machines.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA).

Apply Your Skills to the Best in the Business.

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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