Dispatcher / Customer Service in Sacramento, California, US at ARS

Date Posted: 7/3/2018

Job Snapshot

Job Description

Company: American Residential Services

 

ARS-Rescue Rooter® -  Beutler Air Conditioning & Plumbing. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. 

 

DISPATCHER / CUSTOMER SERVICE

Sacramento, Ca

The strong multitasker we select will answer customer calls within a busy office setting and schedule technician appointments for jobs. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Job Requirements

 

Required Credentials:

  • One or more years of experience as a dispatcher.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • The ability to use general office machines.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work evenings and weekends.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. 

 

We conduct pre-employment screening. 

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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