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Customer Service Supervisor in Houston, TX at ARS

Date Posted: 4/29/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

 

Outbound Call Center Manager

SUMMARY:

This self -starter must be very flexible and adaptable in meeting the daily business needs of the company by coordinating and managing the Outbound Calling Group activities group, which includes employee schedules, setting work priorities, conducting staff meetings, counseling and training employees and directing work assignments to ensure effective departmental operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
   
Identifies and implements continuous improvement initiatives by analyzing and recommending enhancements to current customer service systems and processes. Must be very proficient with Microsoft excel; with at least an intermediate skill level or higher.

Must be able to demonstrate prior knowledge of predictive dialers and be able to load and maintain system on a very large scale to include texting applications, and all forms of manual outbound efforts.

Must be able to track all major KPI's, contact rate, booking rate and other assigned reporting and tracking/

Performs call evaluations and provides feedback and/or suggestions for improvement.
  
Gathers data and statistics to create reports for management review.

Is of excellent knowledge (?) of predictive dialers, texting applications and all forms of manual outbound efforts.


 
 
 
 

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:

A High School diploma, or GED equivalent, and 4-6 years of Outbound Call Center customer service experience required.

Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines. Strong communication and interpersonal skills are required.
 
 
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
 
 
 
 

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