Customer Service Rep- Call Center - MUST HAVE 3 YEARS EXP in Raleigh, NC at ARS

Date Posted: 10/1/2018

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

GROW WITH THE PROS AND SELL WITH CONFIDENCE

Only the best of the best work for the largest and fastest-growing leader in residential services: ARS-Rescue Rooter®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back.

 

Raleigh North Carolina

Hours: 11am-8pm working every other weekend 

The qualified candidate must have the ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.

Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback.

The candidate will have experience gathering customer information and input the information into the computer.

Answer customer calls in a busy office environment

Schedule appointments for customers requesting service.

Enter customer data into the computer.

Handle all customers in a professional manner.

Provide timely response and feedback to the customer regarding customer questions.

Forward calls, as appropriate to other members of the staff in other departments.

Makes outbound calls to customer to schedule appointments for their maintenance agreement.
 
Must be able to work the following times:

Monday - Friday 11:00 AM - 8 PM and every other Saturday & Sunday 10am- 7pm. 

***It is mandatory to work rotating weekends. *** 

HOURS CAN CHANGE BASED ON BUSINESS NEEDS!

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • Must be able to work 11:00 AM - 8 PM during the week and must be able to work rotating weekends, Saturday and Sunday.
  • MUST HAVE AT LEAST 3 YEARS OF CALL CENTER EXP
  • High daily volume and call intake required

  • Service industry experience highly preferred!

  • Must be computer, email etc. literate.

  • HOURS MAY CHANGE BASED ON BUSINESS NEEDS

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo a pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.