Customer Service Rep (8108) in Corona, CA at ARS

Date Posted: 5/31/2018

Job Snapshot

Job Description

Company: American Residential Services

AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing services, is seeking Customer Service Representatives. The qualified candidate must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constant coaching and feedback.

This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!

POSITION RESPONSIBILITIES:

  • Answering inbound calls 
  • Scheduling appointments
  • Making outbound calls 
  • Addressing customer concerns 
  • Working with dispatchers, managers, and technicians to provide excellent customer service 
  • Provide timely response and feedback to the customer regarding inquiries

Job Requirements

POSITION REQUIREMENTS:

  • 2 or more years of call center customer service experience required.
  • Willing to sit for long periods of time
  • Flexible schedule - position requires working evenings, weekends, and holidays
  • Must be at least 18 years of age
  • High school diploma or GED equivalent

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

ARS/Rescue Rooter - Making it work! Making it right!

We are an equal opportunity employer

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