This site uses cookies. To find out more, see our Cookies Policy

CSR/Dispatcher (8107) in San Diego, CA at ARS

Date Posted: 4/2/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

Rescue Rooter, a national leader in HVAC, residential and commercial plumbing services, is currently seeking a bright and assertive CSR/Dispatcher for our San Diego branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.

POSITION RESPONSIBILITIES:

  • Dispatching Technicians to job sites
  • Answering inbound calls and placing outbound calls
  • Communicating with customers about appointment times and delays
  • Addressing customer concerns
  • Providing timely response and feedback to the customer regarding inquiries

Job Requirements

MINIMUM REQUIREMENTS:

  • Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).
  • 2 years phone-based customer service experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

ARS/Rescue Rooter - Making it Work! Making it Right!

We are an equal opportunity employer

AA EOE M/F D/V

 

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs