CSR/Dispatcher (8106) in Riverside, California, US at ARS

Date Posted: 3/28/2018

Job Snapshot

Job Description

Company: American Residential Services

Rescue Rooter, a national leader in residential and commercial plumbing services, is currently seeking a bright and assertive CSR/Dispatcher for our Riverside branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.

POSITION RESPONSIBILITIES:

  • Dispatching Technicians to job sites
  • Answering inbound calls
  • Communicating with customers about appointment times and delays
  • Addressing customer concerns
  • Providing timely response and feedback to the customer regarding inquiries

Job Requirements

MINIMUM REQUIREMENTS:

  • Service dispatching experience preferred (preference given to candidates with plumbing or HVAC industry experience).
  • 2 years phone-based customer service experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008). 

ARS/Rescue Rooter - Making it Work! Making it Right!

We are an equal opportunity employer

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