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Call Center - Customer Service in Forest Hill, MD at ARS

Date Posted: 12/3/2018

Job Snapshot

Job Description

Company: Blue Dot

Only the best of the best work for the largest and fastest-growing leader in residential services: Blue Dot/ARS. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70+ locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide advancement potential and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at Blue Dot:

 

CALL CENTER LOCATION - FOREST HILL, MARYLAND

SHIFT DETAIL - Open Availability is a MUST. Our Call Center is open between the hours of 7am - 8pm, Monday thru Friday with limited hours on the weekends. Must be available to rotate between shifts as needed. 

 

This friendly professional will answer customer calls within a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, this individual will take care of our customers’ needs by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements.

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • Call Center Experience is REQUIRED
  • Ability to work various shifts
  • Proven skill in generating service calls from inbound customer calls.
  • Ability to provide a high level of customer satisfaction through effective and timely one call resolution.
  • Demonstrate positive and cooperative behavior to both internal and external customers.
  • Ability to accurately record customer interactions into the CRM.

 

Preferred Credentials:

  • Service-industry experience.
  • Call-center or customer service experience.
  • Bilingual English/Spanish fluency.
  • Willingness and ability to work evenings and weekends.

 

Benefits Offered;

  • Company-paid Medical, Dental and Vision Insurance
  • Company-paid HealthiestYou.com subscription – Teledoc service
  • 401(K) with company match
  • Company-paid life insurance policy
  • Short term disability and additional life insurance available
  • Paid Time Off & Holidays
  • Medical Flexible Spending Account

 

Apply Your Skills to the Best in the Business.

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.