Business Analysis Manager in Memphis, TN at ARS

Date Posted: 1/26/2018

Job Snapshot

Job Description

Company: American Residential Services

The Business Analysis Manager offers direct project involvement and collaborative work with corporate support teams that interact directly with field operations teams. This role is responsible for analyzing IT solution quality of technology in the field business locations while prioritizing needed improvements, identifying additional enhancements, and ensuring the field understands the tools available to help them drive business improvements.  This position requires strong organizational skills and effective communication skills.


Position Responsibilities

  • Candidates in this role must be very organized, self-managed, and motivated to deliver excellence.
  • Must possess the aptitude to analyze business processes and identify the needs required to drive efficiency in these processes.
  • Evaluates the quality of each software deployment after a deployment team has migrated a business location onto a new ERP application, post deployment, and identifies opportunities for improving efficiencies using the new software.
  • Identify business process gaps in the new software, post deployment, and manage an external vendor through the development life cycle to create and deliver the improvements needed to eliminate the gaps.
  • Must be a team player as there will be frequent engagement with the deployment team to collaborate on overlapping initiatives.
  • Must be very good at both oral and written communication in order to provide status to the migrated business locations and corporate leadership.
  • Must be effective at building relationships with field business leadership to ensure they understand the purpose and benefits of the new ERP application, as well as manage their expectations for needed enhancements to the software.

Job Requirements


  • Four-year college degree is required
  • Project Management or Business Analyst certifications are not required, but will be considered a plus for this position



ARS is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



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