AOR Field Supervisor in Chesapeake, VA at ARS

Date Posted: 3/5/2018

Job Snapshot

Job Description

Company: R.S. Andrews, Inc.


AOR Field Supervisor


Essential Duties:


♦ Visits job sites to measure and obtain material lists.

♦ Orders material and equipment and schedules delivery to job sites.

♦ Interfaces with homeowners to identify service needs and maintain good customer relations. Investigate customer complaints and non-conformance issues

♦Ensures that jobs are permitted, as appropriate.

♦ Monitors material usage for new construction jobs, verifies work orders and reviews purchase orders to ensure accuracy.

♦ Places orders for warranty replacement parts.

♦ Resolves customer issues and complaints to ensure quality customer service.

♦ Communicates regularly with technicians to assist in resolving problems. Assists with unexpected needs.

♦ Drives to job sites to monitor production and efficiency of technicians and monitor quality control.

♦ Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Review reports with management.

♦ Instructs crews on proper use of materials and quality workmanship.

♦ Checks completed installations for quality and adherence to building code. Coordinates inspections.

♦ Monitors preventive maintenance of vehicles to ensure proper operation.

♦ Ensures that employees have proper tools for the job and that they are properly maintained.

♦ Evaluates staff to determine training requirements. Provides on-the-job training and support to employees. identify training needs and organize training interventions to meet quality standards

♦ May cut, build and install ductwork or HVAC units, as needed.

♦draft and implement quality assurance policies and procedures

♦plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality

♦Document internal audits and other quality assurance activities

♦Analyze data to identify areas for improvement in the quality system

♦Develop, recommend and monitor corrective and preventive actions

♦Responsible for document management systems and monitors risk management activities.

♦Assure ongoing compliance with quality and industry regulatory requirements

Job Requirements

HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines. Strong communication and interpersonal skills are required.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


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