Web Lead Coordinator (8108) in Corona, CA at ARS

Date Posted: 6/19/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

CORONA CALL CENTER

WEB LEAD COORDINATOR

JOB DUTIES/RESPONSIBILITIES:

  • To increase sales and revenue by making calls on behalf of the organization to current, lapsed, and prospect customers through an auto dialer.
  • Make up to 120+ calls per day on campaign offers
  • Maintain records of customer interactions, recording details including the actions taken
  • Provide information about services and products, accurately enter orders and obtain details of service requests
  • Answer incoming calls as needed
  • Make follow up calls/call backs to customers
  • Update existing customer information into system
  • Maintain Key Performance Indicators (KPI’s) as required on a daily basis
  • Follow TCPA guidelines

 

Job Requirements

Requirements:

  • Must be able to type 35 wpm
  • Minimum of 2 years of previous experience handling inbound and outbound calls, telemarketing, inside sales and/or telesales
  • Must display an assertive and positive behavior and have the ability to multi-task. (This is not an option but a requirement).
  • Must have excellent verbal and written communication skills, which includes the use of proper telephone etiquette
  • Must be computer literate with knowledge of Word, Excel, Outlook
  • Must be able to sit for long periods of time
  • Must be flexible with work schedule: Willing to work evenings, weekends, and holidays
  • Prior knowledge working with Five9 Cloud Contact Center is a plus

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).

ARS/Rescue Rooter - Making it work! Making it right!

We are an equal opportunity employer

AA EOE M/F D/V