This site uses cookies. To find out more, see our Cookies Policy

Outbound Customer Service Representative in Itasca, IL at ARS

Date Posted: 2/26/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

ARS/Rescue Rooter, a national leader in residential and commercial HVAC & plumbing services, is currently seeking a bright and assertive Outbound CSR for our Itasca branch. A qualified candidate must have the ability to work in a fast paced environment while providing exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to coaching and feedback.


  • Outbound dialing to Home Service Plan customers to schedule seasonal tune up appointments
  • Outbound dialing to Home Depot and Online leads to answer questions and schedule service and sales appointments
  • Dispatching technicians to job sites
  • Processing payments
  • Answering inbound calls
  • Communicating with customers about appointment times and delays
  • Working with Customer Service Representatives, Managers, and Technicians to provide excellent service

Job Requirements


  • 2 years in outbound customer service or telesales experience required.
  • Excellent communication & computer skills.
  • Must be able to work a flexible schedule including evenings, weekends and holidays.
  • Must be able to remain on the phone for the entire duration of the scheduled shift.
  • Working knowledge of a 2-way radio.
  • Must have a high school diploma or GED.

We require background checks and drug tests on all employees.

ARS/Rescue Rooter - "United By Exceptional Service"

We are an equal opportunity employer