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HVAC Service Manager in Nashville, TN at ARS

Date Posted: 3/8/2019

Job Snapshot

Job Description

Company: ARS/Rescue Rooter

GROW WITH THE PROS! AT ARS/RESCUE ROOTER! We are currently in search of a HVAC Service Manager to manage our team of 15 Service Technicians out in the residential field


Master / Mechanical License needed to manage permit process for residential HVAC. Must already have license to be considered. 



Provides planning and management in the safe and efficient servicing of HVAC equipment, components and systems in commercial and/or residential settings. Utilizes human resources effectively to manage workload, achieve production and margin objectives and provide HVAC services to customers and contractors.

♦ Manages and develops the Service staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
♦ Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
♦ Resolves customer issues and complaints to ensure customer satisfaction.
♦ Ability to create and manage budgets.
♦ Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
♦ Conducts research and participates in the marketing process of the department.
♦ Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
♦ Instructs crews on proper use of materials and quality workmanship.
♦ Reviews payroll records to ensure that technicians are paid properly.
♦ May conduct job site surveys.
♦ Ensures that employees have proper tools for the job and that they are properly maintained.
♦ Assists the dispatching operation to ensure appropriate technician selection for type of service.
♦ Monitors preventive maintenance of vehicles to ensure proper operation.
♦ Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
♦ Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.
♦ Maintains an organized, clean and safe work area.
♦ Observes all safety and Company rules and regulations in the performance of duties.
♦ Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.
♦ Other duties as assigned

Job Requirements


A High School diploma or general education degree (GED) is required with 6-8 years of experience in HVAC service. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A working knowledge of gas piping, electricity, plumbing and air flow are required. Journeyman licensure is desired. A valid driver’s license is required. Must possess a working knowledge of local codes and general industry standards. Strong supervisory, communications, computer and mathematical skills are required.


All candidates are required to undergo pre-employment drug screen and background checks

ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


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