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Customer Service Rep (hourly)
Job Snapshot
Category: Customer Service, Entry Level, Professional Services Employee Type: Full-Time
Location: US-TX-Austin Experience: Not Specified
Job Description
Company: American Residential Services

Customer Service Rep

Job Description

Company: American Residential Services

ARS / Rescue Rooter is a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. United by exceptional service, the ARS / Rescue Rooter Network serves both residential and light commercial customers in over 74 locations nationwide. We're committed to being a company our people can take pride in--a company that is known for stability, consistent growth and a high level of professionalism.

If you enjoy a fast paced environment and talking with customers find your niche at ARS/Rescue Rooter with a rewarding Call Center career. As a Customer Service Representative, your one-on-one skills will take you as far as you like. Providing excellent customer service to our clients is essential to our success, and our employees are recognized for their dedication. We've developed a culture that recognizes individuals who have the vision to see the road ahead and the ambition to plot its course.

Job Requirements


  • Work Saturday - Wednesday; 9 am thru 6 pm
  • Multi-line phone experience a MUST.
  • Call Center Experience a MUST.
  • Accurate data entry/typing and ability to multi-task is highly recommended.
  • Dispatch experience helpful.
  • Receive leads, contact customers to schedule appointments, ensure satisfaction of service quality, and enter customer remarks/concerns.
  • Strong computer skills and Microsoft Office experience.
  • Perform other duties as assigned/required.
  • Assist other departments as needed.
  • Observe all safety and Company rules and regulations on the performance of duties.
  • Possess a high school diploma or GED,and 2 years of experience in customer service.
  • Must be able to pass a background check and drug screen.

We offer:

  • Exciting career paths that lead to new opportunities
  • Competitive hourly pay; plus incentive
  • Excellent benefits (401k, paid time off, medical/dental and more!)
  • A fun, fast paced work environment
Job Requirements


  • Schedule appointments for customers requesting service.
  • Answer customer calls in a busy office environment.
  • Enter customer data in the computer.
  • Handle all customers in a professional manner.
  • Provide timely response and feedback to the customer regarding customer questions.
  • Forward calls, as appropriate, to other members of staff in other departments.
  • Make outbound calls to customers to schedule appointments for their maintenance agreement.

 Pre-employment drug testing and background checks required.

ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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