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Category: Customer Service, Installation - Maint - Repair, Skilled Labor - Trades Employee Type: Full-Time
Location: US-TX-Dallas Experience: Not Specified
Job Description
Company: American Residential Services


Evening Dispatch Supervisor

ARS/Rescue Rooter a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. 

RS-Rescue Rooter has an immediate opening for an Evening/Weekend Dispatch/Call Center Supervisor for our Ft Worth Service Center.

This is 4 days on 3 days off shift.

We are looking for the right individual to lead team

The applicant must have the ability to work in a fast paced environment while leading a team of 7 CSR/Dispatchers for our plumbing department. You must be able self-motivated and help motivate your team to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering the customer information and input information into the computer.

We offer:

- Exciting career paths that lead to new opportunities.

- Competitive hourly pay; plus incentive

- Excellent benefits (401k, paid time off, medical/dental and more!)

- Top-notch on-going training on the latest technology

- A fun fast paced work environment!

Job Requirements

SPECIAL JOB REQUIREMENTS:

- Must have 3 years dispatch supervisor work experience . Excellent communication & computer skills
- Must be available for nights and weekend work. Overtime may be required
- Plumbing industry experience a plus
- Working knowledge of a 2-way radio.
- Must have a high school diploma or GED a
- Strong computer skills and Microsoft Office experience.

EOE/AA/M/F/D/V

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