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Dispatcher - Service Coordinator for HVAC Company!
Job Snapshot
Category: Customer Service, Other Employee Type: Full-Time
Location: US-OH-Columbus Experience: Not Specified
Job Description
Company: American Residential Services

GROW WITH THE PROS AND ENJOY REAL STABILITY

Only the best of the best work for the largest and fastest-growing leader in residential services: Columbus Worthington Air®. Unique to our field, we provide plumbing, heating, and air conditioning expertise through 70 locations nationwide united by a commitment to professional excellence. In addition to the training needed for a real career, we provide year-round work, free uniforms, well-equipped trucks, advancement potential, and the chance to give back.

If you have the experience we seek, take this opportunity to grow with the pros at Columbus Worthington Air®:

SERVICE COORDINATOR/DISPATCHER

COLUMBUS, OH

The strong multitasker we select will maintain service technicians/installers' daily schedules and sipatch as service calls/projects are received.  The Service Coordinator will schedule and maintain all maintenence contracts and coordinate visits, verifying and upholding contract obligations. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

  • One or more years of experience as a dispatcher or coordinator in service industry.
  • Ability to thrive in a fast-paced environment.
  • A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
  • Excellent organizational skills and the ability to coordinate multiple appointments.
  • Demonstrated listening, written/verbal communication, and interpersonal skills.
  • Experience gathering customer information and keying it into a computer.
  • High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
  • Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
  • Knowledge of the local geographic territory.
  • Willingness and ability to work Tuesday through Saturday.

Preferred Credentials:

  • Experience in the area of customer service and/or a related service line.

How We Reward Your Professionalism

Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.

Apply Your Skills to the Best in the Business.

Join our winning team and apply today!

All candidates are required to undergo pre-employment drug screen and employment background checks.

ARS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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