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Category: Customer Service Employee Type: Full-Time
Location: US-MD-Laurel Experience: Not Specified
Job Description
Company: American Residential Services

Description: 
 
ARS-Rescue Rooter is a national leader in the residential services industry, performing repair and/or replacement of HVAC, Plumbing, Appliances and electrical components. As a company, ARS-Rescue Rooter  has set the goal to be the best in all the markets it serves. While that challenge sets a high standard for employees, it also serves as a roadmap for long-term success AND provides for a great work environment.


ARS-Rescue Rooter has immediate openings for a Dispatcher position within the organization. The applicant must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by radio and tracking Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer.
 
 Responsibilities:
  
• Answer customer calls in a busy office environment.
 
• Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
 
• Enter customer data in the computer.
  
• Handle all customers in a professional manner.
 
• Provide timely response and feedback to the customer regarding customer questions.
 
• Makes outbound calls to customer to schedule appointments for their maintenance agreement.
 
 
 
 
 

Job Requirements

MINIMUM EDUCATION/EXPERIENCE:
HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service and/or a service line is desired. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines and know the geographical territory. Strong communication and interpersonal skills are required.


All candidates are required to pass a drug screening and background check prior to hire.
 
 
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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