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Category: Customer Service, Other, Skilled Labor - Trades Employee Type: Full-Time
Location: US-MD-Forest Hill Experience: Not Specified
Job Description
Company: Blue Dot

Blue Dot as an immediate opening for a Dispatch Supervisor out of our forest hill office!

This position will support our Service Department through efficiency and timeliness in our dispatch team. 

The applicant must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone, directing technicians by phone and tracking and leading the dispatch team. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and provide constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer. 


  • Build and coach our dispatch team
  • Ensure profitability of department by ensuring all payments have been fulfilled
  • Make certain technicians are meeting timelines
  • Ensure reports deadlines are meet
  • Control a positive experience with customers
  • Ensure effective communication between customers, office and field team members
  • Other Duties assigned.  
Job Requirements

HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service and/or a service line is desired. Previous experience as a supervisor or manager desired. Must be computer literate with knowledge of Microsoft Office products. Must be able to use general office machines and know the geographical territory. Strong communication and interpersonal skills are required.

All candidates are required to pass a drug screening and background check prior to hire.
ARS-Rescue Rooter is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, ARS-Rescue Rooter may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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